FAQ

Below are the answers to our most frequently asked questions. We hope you are able to find the information that you are looking for. If we have not answered your question please Contact Us.

For questions pertaining to our website, web orders, and website product you can email cs@cqydenim.com. If your inquiry is about an order, please include the order number in your email.

HOLIDAY SHIPPING POLICIES

In order to guarantee delivery before Friday, December 25, 2020, your order must be placed before 12pm PST on Tuesday, December 15, 2020.

Our shipping carrier is closed on Thanksgiving Day, Thursday, Nov. 26, 2020 and Christmas Day, Friday, December 25, 2020. No packages will be delivered on these days.

Orders will be shipped same day if ordered by 12pm PST Monday - Friday. Orders placed after 12pm Monday - Friday and on Saturday and Sunday or Holidays will be shipped on the next business day. For more information please visit our Shipping page.
We will accept any defective or unworn merchandise for refund or exchange within 30 days of your receipt of the merchandise. For more information please visit our Returns page.
If you are an account holder, you can track the progress of your order by logging into your account and visiting your Order History. When your order has been shipped, we will send you an e-mail with your tracking number and a link to where you can track it online.
If you are not an account holder, when you order is shipped, we will send you an e-mail with your tracking number and a link to where you can track it online.
We offer complimentary ground shipping on all orders over $50 within the continental United States. If you choose 2 Day or Overnight Shipping, regular charges will apply. Shipping to Alaska, Hawaii and Puerto Rico is available at a flat rate. We are unable to ship orders to P.O. boxes or APO/FPO addresses at this time.
We are unable to ship orders to P.O. boxes or APO/FPO addresses at this time.
We currently only ship within the United States. International shipping will become available at a later date.
To make changes to your order please email us at cs@cqydenim.com.
By creating an account you are able to store address information and view all your order history in one place. This enables you to experience a faster checkout process as your customer information such as address information will be prefilled when you checkout as a logged in customer.
To create an account visit our Account page.
We accept the following credit cards: Visa, Mastercard, American Express, Discover.
We also accept Paypal, ApplePay, Amazon Payments and Afterpay.
About Afterpay: Pay for your purchase over four equal installments, due every two weeks. This payment option is only available on US orders. For more information visit Afterpay.com
Your credit card will be charged when your order is shipped.
We do not offer gift certificates at this time.
To cancel an order please email us at cs@cqydenim.com. Please include your order number in the subject line along with “Cancel Order”. Please note only orders that have not been processed and shipped can be cancelled. Any cancellation request after your order has shipped must be processed as a return.
Yes, size chart is available on each product page.
Care instructions for each product are included in the details section of the product page.
A pre-order is an order placed for an item that we do not yet have on-hand. These orders will be shipped as soon as the inventory becomes available. Please allow one week from the date noted on the pre-order product page for order shipment.
We collect sales tax in states where we have a physical CQY store or location. This will be calculated automatically at checkout. Sales tax may be added to the following states: California.
Please visit the Stockist page to find out what store is closest to you.
You can view the full version of our Privacy Policy here.
Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.



If we have not answered your question, please Contact Us.